1. Can I return my product?
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice. Generally, customers should be responsible for the cost of any returning items.
2. Return Contact
Please contact us using one of the contact methods below, specifying the item you would like to return and the reason for your return.
Our customer team will get back to you in 24 hours. Please note that there might be some delay in response at weekend and on vacation.
Return the goods: admin@luneville-designs.com
If you're in urgent need, please feel free to contact us by Messenger@LuneVille-Designs or WhatsApp@LuneVille-Designs.
3. Return Conditions
- You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
- Place the item(s) in the original packing and seal the parcel securely.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.
- We do not accept returned items that were sent back by you directly without checking with us first.
- We do not accept packages returned by the C.O.D. service. Return shipping charges are non-refundable.
- Shipping Address:If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.
-Special Note:For any return, please contact our customer service before you send the package back. We do not accept returned items that were sent back by you directly without checking with us first.
4.Refund Policy
-Method of Refund:We would return the refund to your original payment method. That's to say, if you used a credit card to pay, we would return the refund to your credit card.
-Charges:As a small business, we do require the customer to cover the returning postage.
-We will process refunds within 14 days after you register a return or cancel an order.
5.Return Address and Addressee Information
Addressee：Cindy Zhang+BX
Address：1997 Pond Rd ，Ronkonkoma,NY
Province：New York
zip code：11779
Phone：(917) 770-1819
United States
Please Note: For any return, please contact with our customer service before you send the package back.
